Frequently Asked Questions (FAQ)
Digital Gospel Music Master-Vault (DGMMV)
General Questions
What is the Digital Gospel Music Master-Vault (DGMMV)?
DGMMV is an online learning and community platform created for Gospel singers, musicians, choir directors, worship leaders, and Gospel music enthusiasts. It combines training, tools, history, and community in one place.
Who is DGMMV for?
DGMMV is designed for:
- Gospel singers
- Musicians and instrumentalists
- Choir directors
- Worship leaders
- Anyone passionate about Gospel music and ministry
How do I get started?
Simply create an account and start your 30-day free trial. Once logged in, you can access content through My Library and begin exploring courses, resources, and the community.
Membership & Billing
Is there a free trial?
Yes. DGMMV offers a 30-day free trial so you can explore the platform risk-free.
Can I cancel my membership at any time?
Yes. You may cancel your membership at any time through your account settings. There are no long-term commitments.
How do I update my payment method?
Log in, go to Account Settings or Billing, and update your payment information. Changes apply to future payments.
What happens if my payment fails?
If a payment is unsuccessful, you may be prompted to update your payment method to maintain uninterrupted access.
Using the Platform
What is My Library?
My Library is your personal content hub. It contains all available courses, videos, lessons, downloadable resources, and community access.
How do I access the community?
The community, called What’s on Your Mind, is located inside My Library. It’s a space to ask questions, share ideas, and learn from others.
Is my progress saved?
Yes. Your progress is saved automatically so you can return to lessons anytime.
Is new content added?
Yes. New content is added regularly, including lessons, resources, and community discussions.
Account & Settings
How do I change my password?
Go to Account Settings and update your password. If you forget it, use the Forgot Password link on the login page.
How do I update my email or profile information?
Log in and visit Site Settings or Account Settings to make changes.
Can I access DGMMV on multiple devices?
Yes. You can log in from multiple devices, including desktop, tablet, and mobile.
Community Guidelines
What are the rules for the community?
Members are expected to be respectful, encouraging, and constructive. This is a learning-focused, supportive space.
Can I promote my own content?
Community posts should focus on learning, discussion, and shared growth. Promotional content may be limited or moderated.
Support & Help
How do I get help if I’m having issues?
Visit the Help section or contact DGMMV support through the website for assistance.
Who do I contact for billing or account questions?
Billing and account questions can be addressed through your account settings or by contacting DGMMV support.
Access & Content
Do I own the content I download?
All content remains the property of DGMMV unless otherwise stated. Downloads are for personal use only.
What happens if I cancel my membership?
Once your membership ends, access to paid content will be removed at the end of your billing period.
Still Have Questions?
If your question isn’t answered here, please contact DGMMV support through the website. We’re happy to help.